Job Description: To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. Job Responsibilities: Assist the client to obtain statements, cards and other relevant documentation from self-service zones. Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests. Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care. Address any concerns relating to the queue flow or digital devices. Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device. Assist client to download online applications and resolve any log in issues. Job Requirements: Problem solving skills Nedbank security policies and procedures Relationship management Product Knowledge Governance, Risk and Controls 1 - 2 years Customer service principles
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