Retention Administrator

Website Telesure Investment Holdings - TIH

Job Description:

Provide administrative and customer support to the retentions department whilst effectively building and maintaining relationships with internal and external stakeholders.

Job Responsibilities:

  • Ensuring accurate and comprehensive data capturing of customer information to safeguard against risk with a high degree of attention to detail and quality.
  • Record all client information on the National Feedback System (NFS).
  • Capture the stats for all teams on the NFS system.
  • Update the new matter spreadsheet on an on-going basis.
  • Manage the Ombudsman payments on a monthly basis, allocating the payment and submitting these for authorisation.
  • Allocate and monitor work timeously to ensure efficiencies within the department along with preventing backlog.
  • Effectively monitor all diary and bin entries on a daily basis and allocate accordingly.
  • Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Job Requirements:

  • 2 or more years operational admin and data analysis, within a financial service environment (Essential)
  • Grade 12/ SAQA Accredited Equivalent (Essential); Diploma or Degree (Advantageous)

Job Details:

Company: Telesure Investment Holdings - TIH

Vacancy Type: Full Time

Job Location: Gauteng, South Africa

Application Deadline: N/A

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