Retention Administrator

Job Description:

Provide administrative and customer support to the retentions department whilst effectively building and maintaining relationships with internal and external stakeholders.

Job Responsibilities:

• Ensuring accurate and comprehensive data capturing of customer information to safeguard against risk with a high degree of attention to detail and quality.
• Record all client information on the National Feedback System (NFS).
• Capture the stats for all teams on the NFS system.
• Update the new matter spreadsheet on an on-going basis.
• Manage the Ombudsman payments on a monthly basis, allocating the payment and submitting these for authorisation.
• Allocate and monitor work timeously to ensure efficiencies within the department along with preventing backlog.
• Effectively monitor all diary and bin entries on a daily basis and allocate accordingly.
• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Job Requirements:

• 2 or more years operational admin and data analysis, within a financial service environment (Essential)
• Grade 12/ SAQA Accredited Equivalent (Essential); Diploma or Degree (Advantageous)