Job Description: Provide administrative and customer support to the retentions department whilst effectively building and maintaining relationships with internal and external stakeholders. Job Responsibilities: Ensuring accurate and comprehensive data capturing of customer information to safeguard against risk with a high degree of attention to detail and quality. Record all client information on the National Feedback System (NFS). Capture the stats for all teams on the NFS system. Update the new matter spreadsheet on an on-going basis. Manage the Ombudsman payments on a monthly basis, allocating the payment and submitting these for authorisation. Allocate and monitor work timeously to ensure efficiencies within the department along with preventing backlog. Effectively monitor all diary and bin entries on a daily basis and allocate accordingly. Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment. Job Requirements: 2 or more years operational admin and data analysis, within a financial service environment (Essential) Grade 12/ SAQA Accredited Equivalent (Essential); Diploma or Degree (Advantageous)
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