Application Support Specialist

Website Vodacom

Job Description:

To ensure an effective and efficient application support service is rendered and maintained in the DevOps & Platform Practice Big Data domain within the Data Enablement Division.

Job Responsibilities:

  • To plan and optimize change controls as a result of system/application upgrades and configuration changes, adhering to Change Control procedures.
  • To interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented.
  • To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed.
  • To compile incident reports, attend/conduct incident reviews and follow through to ensure permanent fixes for production problems.

Job Requirements:

  • Big Data Platform technologies e.g. Cloudera, Hadoop (HDFS) & Hive
  • Exposure to Enterprise platforms (i.e. large scale) with a high availability requirement.
  • 3 Year related degree or diploma in IT, Engineering, Computer Science.
  • 3-5 years’ experience, inclusive of:
  • Working in a 24/7 Application Support (standby) environment utilising various technologies.

Job Details:

Company: Vodacom

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

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