Job Description: To ensure an effective and efficient application support service is rendered and maintained in the DevOps & Platform Practice Big Data domain within the Data Enablement Division. Job Responsibilities: To plan and optimize change controls as a result of system/application upgrades and configuration changes, adhering to Change Control procedures. To interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented. To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed. To compile incident reports, attend/conduct incident reviews and follow through to ensure permanent fixes for production problems. Job Requirements: Big Data Platform technologies e.g. Cloudera, Hadoop (HDFS) & Hive Exposure to Enterprise platforms (i.e. large scale) with a high availability requirement. 3 Year related degree or diploma in IT, Engineering, Computer Science. 3-5 years’ experience, inclusive of: Working in a 24/7 Application Support (standby) environment utilising various technologies.