Application Support Specialist

Website Sanlam

Job Description:

Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for higher-level problem resolution and advice on both new and established systems.

Job Responsibilities:

  • Gives telephonic training on systems.
  • Conducts trend analysis of series data to determine common occurrences and recurring issues.
  • Determines absolute cause of problems by either recreating the issues in a test environment or reviewing system design.
  • Co-ordinates and ensures that adequate training is provided for users.
  • Acts as liaison between users and information technology department on problem areas, managing client expectations.
  • May manage the incident to completion.

Job Requirements:

  • Problem Tracking Tool
  • Interpersonal savvy – Contributing independently
  • Degree or Diploma and required Certification with 4 to 6 years related experience. ITIL Foundation certified
  • Reporting and Administration
  • Client Delivery and incident handling
  • Business Requirements Definition

Job Details:

Company: Sanlam

Vacancy Type: Full Time

Job Location: Bellville, Western Cape, South Africa

Application Deadline: N/A

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