Job Description: The Manager for the Claims and Retail Audit Team will play a pivotal role in driving and delivering sound practices to achieve the quality and compliance of the insurance operations across short-term commercial and personal insurance products. Job Responsibilities: Interpret the business operational strategy and drive accountability and high performance from the team. Oversee the planning, execution, and reporting of audits and assessments for claims and retail insurance processes. Manage an effective set of audit and compliance processes for the function that will contribute to the enhancement of the product lifecycle. Ensure audits are conducted in accordance with industry regulations and internal policies. Execute the operational strategy for Retail Audit and compliance function. Develop and implement audit and assessment protocols and procedures. Collaborate effectively with the relevant teams and adhere to required governance. Job Requirements: A bachelor’s degree in Audit, Business, Finance, or a related field or NQF 7 equivalent qualification. Strong knowledge of South African insurance regulations Technical insurance claims and underwriting experience advantageous Minimum 5 years of experience in insurance industry auditing 3-5 years of experience in a leadership or managerial role Professional qualifications/certifications advantageous
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