Job Description: To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone. Job Responsibilities: Confirming benefits according to set protocols and funding rules Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved Accurately obtaining and capturing information to confirm correct funding Servicing key stakeholders in a customer centric way to ensure that we live by our service principles Job Requirements: Analysing (Managing Complexity) Presenting and communicating information (Communicating effectively) Deciding and initiating action (Decision Quality) Learning and Researching (Nimble Learning) Following instruction and procedures (Self-development) Delivering results and meeting customer expectations (Customer focus)
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