Job Description: Manage and process claims by working together as a team to guide the broker / policyholder along the claims process, investigate the claim for legitimacy and the extent of the damage, and eventually approve or deny a claim based on the insured's claim filing paperwork, their coverage, and other factors. Job Responsibilities: Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work ofmore senior colleagues. Create, organize and maintain files containing the correspondence and records. Obtain all required information and documents to proceed with the claim. Carry out standard intermediary / customer service activities and handle simple customer enquiries. Support stakeholder engagement by arranging actions, meetings, and events. Work within standard compliance systems and report simple non-compliance issues. Comply with service level agreements and quality standards. Job Requirements: Grade 12/ SAQA Accredited Equivalent (Essential); FAIS and RE5 qualification (Essential); Class of Business – product knowledge (Essential). General Experience 1 – 3 years Financial Services industry experience (Essential); Short-term insurance product knowledge / intermediary experience (Advantageous); ROC experience (Advantageous)
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