Job Description: To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. Job Responsibilities: Participate and support corporate social responsibility initiatives for the achievement of key business strategies. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions. Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc). Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms. Job Requirements: Matric / Grade 12 / National Senior Certificate Technical / Professional Knowledge Essential Qualifications - NQF Level Must have short-term insurance certificate. Administrative procedures and systems Certificate: Call Centre 1 year or more Contact Centre Sales experience. 2 years or more Contact Centre experience.
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