Call Agent

Website Nedbank

Job Description:

To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities:

  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.

Job Requirements:

  • Matric / Grade 12 / National Senior Certificate
  • Technical / Professional Knowledge
  • Essential Qualifications – NQF Level
  • Must have short-term insurance certificate.
  • Administrative procedures and systems
  • Certificate: Call Centre
  • 1 year or more Contact Centre Sales experience.
  • 2 years or more Contact Centre experience.

Job Details:

Company: Nedbank

Vacancy Type: Full Time

Job Location: Durban, KwaZulu-Natal, South Africa

Application Deadline: N/A

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