Call Centre Agent

Website Tsebo Solutions Group

Job Description:

Check for alarm indications. Investigate and implement rectification plans as necessary. Monitor critical features and ensure process and equipment are operating according to set parameters

Job Responsibilities:

  • Generate reports as requested by the Supervisor.
  • Escalate difficult callers to the Call Centre Supervisor when necessary.
  • Handle difficult callers with respect and diplomacy.
  • Provide feedback and critical observation to the Building Manager on daily issues and performance.
  • Handle all calls in a polite and friendly manner.

Job Requirements:

  • 1-2 Years experience in similar environment
  • Call Centre qualification required
  • BMS system knowledge and experience
  • A Secretarial or Office Administration certificate/diploma would be an added advantage
  • Grade 12 / Matric Call Centre qualification required
  • Computer literate on MS Office packages – (MS Word, Excel, PowerPoint and Access)

Job Details:

Company: Tsebo Solutions Group

Vacancy Type: Full Time

Job Location: Mahikeng, North-West, South Africa

Application Deadline: N/A

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