Website Tsebo Solutions Group
Check for alarm indications. Investigate and implement rectification plans as necessary. Monitor critical features and ensure process and equipment are operating according to set parameters
- Generate reports as requested by the Supervisor.
- Escalate difficult callers to the Call Centre Supervisor when necessary.
- Handle difficult callers with respect and diplomacy.
- Provide feedback and critical observation to the Building Manager on daily issues and performance.
- Handle all calls in a polite and friendly manner.
- 1-2 Years experience in similar environment
- Call Centre qualification required
- BMS system knowledge and experience
- A Secretarial or Office Administration certificate/diploma would be an added advantage
- Grade 12 / Matric Call Centre qualification required
- Computer literate on MS Office packages – (MS Word, Excel, PowerPoint and Access)
Company: Tsebo Solutions Group
Vacancy Type: Full Time
Job Location: Mahikeng, North-West, South Africa
Application Deadline: N/A
To apply for this job please visit www.linkedin.com.