Call Centre Agent

Job Description:

Check for alarm indications. Investigate and implement rectification plans as necessary. Monitor critical features and ensure process and equipment are operating according to set parameters

Job Responsibilities:

• Generate reports as requested by the Supervisor.
• Escalate difficult callers to the Call Centre Supervisor when necessary.
• Handle difficult callers with respect and diplomacy.
• Provide feedback and critical observation to the Building Manager on daily issues and performance.
• Handle all calls in a polite and friendly manner.

Job Requirements:

• 1-2 Years experience in similar environment
• Call Centre qualification required
• BMS system knowledge and experience
• A Secretarial or Office Administration certificate/diploma would be an added advantage
• Grade 12 / Matric Call Centre qualification required
• Computer literate on MS Office packages – (MS Word, Excel, PowerPoint and Access)