Job Description: Implement and optimise campaign strategies and cohesive customer engagement according to the plan to drive the achievement of the Business Unit targets. Job Responsibilities: Liaise with Data Science team and/or data sources to access reliable data to meet the campaign outcomes. Manage, track and govern campaign settings on dialler guided by models to support strategy. Maintain, analyse, re-engineer and evaluate new and existing campaigns; as well as share/present to the Business Unit the progress, performance, opportunities, threats, and insights pertaining to campaign metrics, volume and quality of data, resources and skill sets, results, commercials (cost per contact, campaign p-factor). Communicate issue resolution processes and escalation channels to ensure smooth and functional engagement. Liaise and support and provide input regarding campaigns for many stakeholders in organisation. Job Requirements: Grade 12/ SAQA Accredited Equivalent 3 or more years’ experience Contact Centre (Advantageous) Relevant 3 year Business degree / diploma in Business Management Campaign Management
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