Campaign/Dialer Specialist

Job Description:

Implement and optimise campaign strategies and cohesive customer engagement according to the plan to drive the achievement of the Business Unit targets.

Job Responsibilities:

• Liaise with Data Science team and/or data sources to access reliable data to meet the campaign outcomes.
• Manage, track and govern campaign settings on dialler guided by models to support strategy.
• Maintain, analyse, re-engineer and evaluate new and existing campaigns; as well as share/present to the
• Business Unit the progress, performance, opportunities, threats, and insights pertaining to campaign metrics, volume and quality of data, resources and skill sets, results, commercials (cost per contact, campaign p-factor).
• Communicate issue resolution processes and escalation channels to ensure smooth and functional engagement.
• Liaise and support and provide input regarding campaigns for many stakeholders in organisation.

Job Requirements:

• Grade 12/ SAQA Accredited Equivalent
• 3 or more years’ experience
• Contact Centre (Advantageous)
• Relevant 3 year Business degree / diploma in Business Management
• Campaign Management