Campaign/Dialer Specialist

Website Telesure Investment Holdings - TIH

Job Description:

Implement and optimise campaign strategies and cohesive customer engagement according to the plan to drive the achievement of the Business Unit targets.

Job Responsibilities:

  • Liaise with Data Science team and/or data sources to access reliable data to meet the campaign outcomes.
  • Manage, track and govern campaign settings on dialler guided by models to support strategy.
  • Maintain, analyse, re-engineer and evaluate new and existing campaigns; as well as share/present to the
  • Business Unit the progress, performance, opportunities, threats, and insights pertaining to campaign metrics, volume and quality of data, resources and skill sets, results, commercials (cost per contact, campaign p-factor).
  • Communicate issue resolution processes and escalation channels to ensure smooth and functional engagement.
  • Liaise and support and provide input regarding campaigns for many stakeholders in organisation.

Job Requirements:

  • Grade 12/ SAQA Accredited Equivalent
  • 3 or more years’ experience
  • Contact Centre (Advantageous)
  • Relevant 3 year Business degree / diploma in Business Management
  • Campaign Management

Job Details:

Company: Telesure Investment Holdings - TIH

Vacancy Type: Full Time

Job Location: Gauteng, South Africa

Application Deadline: N/A

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