Car Wash Receptionist

Job Description:

Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value

Job Responsibilities:

• Keep up to date with business objectives within the environment
• Interact with clients telephonically to provide and process information in response to inquiries, concerns and requests about products and services
• Follow up and follow through on all queries timeously
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
• Attend to and resolve all customer queries timeously or escalate when necessary
• Provide advice on general changes and compliance within the workplace management framework when required

Job Requirements:

• Minimum 3 years’ experience as a Receptionist and or in a hospitality environment.
• 2 -3 Call centre experience
• Grade 12 (non-negotiable) plus….
• 2-3 years frontline hotel/customer service experience
• Mandarin and Cantonese speaking advantageous
• Computer literacy