Job Description: Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value Job Responsibilities: Keep up to date with business objectives within the environment Interact with clients telephonically to provide and process information in response to inquiries, concerns and requests about products and services Follow up and follow through on all queries timeously Work with processes and procedures in such a way that operational efficiencies and performance are enhanced Attend to and resolve all customer queries timeously or escalate when necessary Provide advice on general changes and compliance within the workplace management framework when required Job Requirements: Minimum 3 years’ experience as a Receptionist and or in a hospitality environment. 2 -3 Call centre experience Grade 12 (non-negotiable) plus…. 2-3 years frontline hotel/customer service experience Mandarin and Cantonese speaking advantageous Computer literacy
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