Job Description: Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre. Job Responsibilities: Operate vehicle in a safe manner Manage all on site installations, repairs, maintenance and test tasks Produce timely and detailed reports Diagnose errors or technical problems and determine proper solution Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc. Comprehend customer requirements and make appropriate recommendations/briefings Job Requirements: Excellent technical, problem solving and analytical skills Strong written and oral communication skills Matric / Grade 12 / National Senior Certificate Outstanding customer service skills Valid Driver's License
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