CEM Consultant

Website Telesure Investment Holdings - TIH

Job Description:

Provide adhoc support to teams to facilitate customer experience enhancements, identified through data analysis. Log and track changes and closing the loop on the customer initiatives and their impact on scores.

Job Responsibilities:

  • Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team leads;allocate work and review quality upon completion.
  • Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and drafting supporting materials to promote understanding and commitment.
  • Help others get the most out of data management systems by providing support and advice.
  • Provide team leads with failure hotspots to improve behavior, processes and systems that impact on customer relationships.

Job Requirements:

  • 2 – 5 years of proven business analysis or related experience (Essential)
  • Grade 12/ SAQA Accredited Equivalent (Essential)
  • Knowledge of more than 1 business functional area (Advantageous)
  • Knowledge of the short term insurance industry (Advantageous)

Job Details:

Company: Telesure Investment Holdings - TIH

Vacancy Type: Full Time

Job Location: Gauteng, South Africa

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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