Claims Service Consultant

Website Santam Insurance

Job Description:

The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider as well as arranging rental on the claim

Job Responsibilities:

  • Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
  • Contact client or intermediary telephonically for any identified outstanding information.
  • Responsible for all actions to get claim assessment ready.
  • Manage workload and instructions from system through any communication and or documents.
  • Required to check completeness and correctness of documents.
  • Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.

Job Requirements:

  • Knowledge of Abuntex, BPM, Claims Center and Codeplex will be an advantage
  • Good communication skills
  • Ability to verify and interpret policy and appraisal detail
  • Fully computer literate (MS Office)
  • Matric
  • Any previous claims handling, pre-support and or post support experience is advantageous
  • 2 – 4 years’ claims experience

Job Details:

Company: Santam Insurance

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

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