Claims Team Lead

Website Telesure Investment Holdings - TIH

Job Description:

To manage, coach and guide a team. Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results.

Job Responsibilities:

  • Ensure that direct reports maintain up-to-date customer relationship management data, identifying and resolving issues.
  • Use the organization’s formal development framework to identify the team’s individual development needs.
  • Enter customer information that has been gathered through research and/ through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities.
  • Plan and implement actions to build their capabilities.
  • Act as first-line supervisor of a team providing operational support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times.
  • Provide training or coaching to others in own area of expertise to enable others to improve performance and fulfill personal potential.

Job Requirements:

  • Experience in a call centre environment (Essential)
  • Support business processes by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed. Proficient in MS Office.; Knowledge of HPI System.
  • Matric / Grade 12/ SAQA Accredited Equivalent (Essential);
  • 3 or more years’ experience in a claims environment within the insurance industry (Essential)

Job Details:

Company: Telesure Investment Holdings - TIH

Vacancy Type: Full Time

Job Location: Gauteng, South Africa

Application Deadline: N/A

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