Client Experience Manager

Job Description:

To provide input in the strategic direction, lead the execution of strategic client experience objectives, and manage and improve current client experience performance in Southern Africa (SA)

Job Responsibilities:

• Provide client experience support to all stakeholders on a continuous basis
• Initiate and develop innovative client experience solutions to drive the execution of the client experience strategy
• Implement and manage the minimum Mediclinic standard programme for service delivery
• Provide input and assist with setting the client experience strategic direction across SA
• Implement and monitor client experience performance metrics and ensure continuous performance improvement
• Drive the execution of the Group and SA client experience strategy

Job Requirements:

• Client experience related administration of survey systems and other engagement tools
• Data privacy requirements (GDPR)
• Client experience and skills within a large, complex organisation
• Client experience expertise and skills within healthcare
• In-depth knowledge and experience of healthcare systems