Collections Consultant

Job Description:

To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

Job Responsibilities:

• Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
• Contribute to team dynamics by sharing knowledge and ideas.
• Maintain client satisfaction by responding to general queries on risk or arrears timeously.
• Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
• Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
• Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.

Job Requirements:

• Banking knowledge
• 2 years experience in credit collections
• Matric / Grade 12 / National Senior Certificate
• Business terms and definitions
• Certificate: Credit Management