Job Description: This position is responsible for leading the Consumer Collections team, call centre and collections processes to enhance cash flow, maximize collections, minimize bad debt and build relationships with external and internal clients through effective resolution of account queries and efficient collection of payments due to MTN. Job Responsibilities: Drive adherence to Policies, Processes and Procedures Set targets and KPI’s for collections and drive the achieve these targets. Follow up on legal procedures and monitor the progress of handed over accounts Monitor ageing of debtor’s books ensuring accuracy, reduced overdue amounts and collections levels maintained Do forecasts on a weekly / bi weekly and monthly basis Liaise with stakeholders regarding data and required information on key accounts Manage the Credit Controllers and ensure collection targets are met. Job Requirements: Post Graduate degree will be advantageous Minimum of 3-year financial degree