Job Description: As a Service Agent within Fastlane, you will be one of Momentum's brand representatives. The main purpose of your role will be to increase client loyalty through effective and efficient service to our clients. Job Responsibilities: Maintain active engagement with customers and promptly act on various interaction platforms. Compose thoughtful, personalized telephonic and email responses for a variety of client needs. Complete medically related questionnaires telephonically. Conduct telephonic interviews to complete medical information pertaining to the new or existing business. Deliver positive and seamless customer service and support during every interaction telephonically and electronically with the client in a considerate and timely manner. Schedule appointments for client insurance medicals. Job Requirements: Degree or Diploma in Nursing or Phlebotomy. 2 years of Insurance underwriting or insurance medicals experience. (Advantageous) Matric Working knowledge of medical conditions and/or terminology.
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