Community Operations Manager

Website Fidelity Services Group

Job Description:

The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:

Job Responsibilities:

  • Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
  • Understanding of the competitive landscape as it relates to the pro-active model.
  • Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas.
  • Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
  • Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
  • Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).

Job Requirements:

  • Firearm competency (Business purposes)
  • Valid driver’s license.
  • Senior Certificate or equivalent
  • Grade B Security Certificate – (existing or to be obtained on appointment)
  • Grade B PSIRA Certificate
  • Post matric qualification in General Management advantageous
  • 3 years’ minimum experience, at Mid-Management level.

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Emalahleni, Mpumalanga, South Africa

Application Deadline: N/A

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