Contact Centre Consultant

Job Description:

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Job Responsibilities:

• Achieving and exceeding key performance metrics relating to service delivery
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced

Job Requirements:

• Basic MS Office Skills
• Matric with Mathematics or Accounting
• Having a achieved a minimum of 50% in English in Matric
• The Business Writing Skill
• At least 12 months working experience in a customer services environment