Job Description: To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone. Job Responsibilities: Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Delivering results and meeting customer expectations Achieving and exceeding key performance metrics relating to service delivery Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood Servicing our members in a customer centric way to ensure that we live by our service principles Job Requirements: Having a achieved a minimum of 50% in English in Matric Basic MS Office Skills At least 12 months working experience in a customer services environment Matric with Mathematics or Accounting minimum of 50%
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