Credit Risk Control Officer

Job Description:

To provide client support service by applying sound credit risk management principles in early-stage collections through management of portfolios to help Nedbank reduce the impairment charge in line with business views.

Job Responsibilities:

• Collaborate with the stakeholders to maintain the business relationships for client service delivery
• Solution for queries received within timelines
• Train, coach, support and guide staff on policies and systems.
• Engage with Internal and external stakeholders to manage to reduce impairment charge
• Maintain accurate records of all communications and interactions with clients
• Maintain customer’s trust through service, client experience and brand alignment.
• Daily contact with clients to manage accounts timeously
• Test and implement systems prior to roll out.
• Effective resolution of queries.

Job Requirements:

• Business Related Degree
• 5 years senior admin level in financial services industry
• Matric / Grade 12 / National Senior Certificate
• Technical / Professional Knowledge
• Administrative procedures and systems