Customer Service Agent

Website Fidelity Services Group

Job Description:

The successful candidates will be able to accept ownership by effectively selling multiple products to existing and new potential clients and at the same time keeping customer satisfaction at the core of every decision and behaviour. Must have a natural customer service ability to sell products telephonically.

Job Responsibilities:

  • Adherence to call centre “scripts”, verifying client information, declaration etc.
  • Making large amounts of outbound calls in a timely manner
  • Identifying customers’ needs through probing
  • Achieving daily and monthly targets
  • Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
  • Selling multiple SecureFire products and service to potential sales leads received from various platforms
  • Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
  • Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals
  • Achieving minimum sales targets

Job Requirements:

  • 3 years+ experience in a Sales Outbound call centre
  • Proven track record of an Outbound Sales Call Centre position
  • Knowledge of customer service principles and practices
  • Matric / Grade 12 or equivalent
  • Knowledge of security industry beneficial
  • Must be flexible to work/be available on weekends and after hours if necessary.

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Midrand, Gauteng, South Africa

Application Deadline: N/A

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