Job Description: Deliver professional service to clients through various servicing channels (inbound calls, emails,walk-in interactions etc.), responding to their needs,concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements. Job Responsibilities: Capture and update client information on relevant system/s, based on data received from the client. Provide clients with the relevant information and documentation as required in line with policy guidelines. Adhere to legislative / compliance requirements in the service process. Accurately complete all administrative and reporting requirements within agreed timeframes. Take ownership of complaints and ensure they are resolved timeously and effectively. Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards. Job Requirements: On-the-job training /qualifications Product training,Specific licensing or registration null, Verbal and written communication Problem solving Detail-oriented Service orientation 2 - 3 Years experience in a call centre or client service environment with proven knowledge of customer service principles and practices Exposure to the insurance industry(preferred) Formal qualifications Matric or equivalent, Formal qualifications Business related qualification Prioritisation Teamwork and collaboration Adaptability Display initiative
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