Dental Service Consultant

Website Momentum

Job Description:

Deliver professional service to clients through various servicing channels (inbound calls, emails,walk-in interactions etc.), responding to their needs,concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Job Responsibilities:

  • Capture and update client information on relevant system/s, based on data received from the client.
  • Provide clients with the relevant information and documentation as required in line with policy guidelines.
  • Adhere to legislative / compliance requirements in the service process.
  • Accurately complete all administrative and reporting requirements within agreed timeframes.
  • Take ownership of complaints and ensure they are resolved timeously and effectively.
  • Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the
  • Service Level Agreement and quality standards.

Job Requirements:

  • On-the-job training /qualifications Product training,Specific licensing or registration null, Verbal and written communication
  • Problem solving Detail-oriented
  • Service orientation
  • 2 – 3 Years experience in a call centre or client service environment with proven knowledge of customer service principles and practices Exposure to the insurance industry(preferred)
  • Formal qualifications Matric or equivalent, Formal qualifications Business related qualification
  • Prioritisation Teamwork and collaboration Adaptability Display initiative

Job Details:

Company: Momentum

Vacancy Type: Full Time

Job Location: Centurion, Gauteng, South Africa

Application Deadline: N/A

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