Job Description: Provide communications, coaching and training to users at all levels of the organization to ensure competency, commitment and compliance with service excellence programs and initiatives. Job Responsibilities: Manage the Service Desk and resolve bottlenecks that prohibit them from providing an excellent user experience. Maintain a good working relationship with internal and external customers by providing high standard of service and identifying opportunities that allow continuous improvement in service levels. Increase the transparency in different service management processes to keep the Contribute to customer relationship management through maintenance of the user experience tools and systems. Ensure knowledge templates and articles are regularly updated and communicate changes to all stakeholders. Ensure Sasol users are informed on IM new products/ services and planned changes that might cause business interruptions. Customers informed and to provide them with appropriate cause in case of any delays. Job Requirements: University Degree with 4 years relevant experience TC_Document and Model User Requirements BC_Courage Behavioural (BC) |Technical (TC) |Leadership (LC) TC_Policies and Procedures BC_Optimizes Work Processes BC_Collaborates
Jobsrican