IM Customer Service Practitioner

Website Sasol

Job Description:

Provide communications, coaching and training to users at all levels of the organization to ensure competency, commitment and compliance with service excellence programs and initiatives.

Job Responsibilities:

  • Manage the Service Desk and resolve bottlenecks that prohibit them from providing an excellent user experience.
  • Maintain a good working relationship with internal and external customers by providing high standard of service and identifying opportunities that allow continuous improvement in service levels.
  • Increase the transparency in different service management processes to keep the
  • Contribute to customer relationship management through maintenance of the user experience tools and systems.
  • Ensure knowledge templates and articles are regularly updated and communicate changes to all stakeholders.
  • Ensure Sasol users are informed on IM new products/ services and planned changes that might cause business interruptions.
  • Customers informed and to provide them with appropriate cause in case of any delays.

Job Requirements:

  • University Degree with 4 years relevant experience
  • TC_Document and Model User Requirements
  • BC_Courage
  • Behavioural (BC) |Technical (TC) |Leadership (LC)
  • TC_Policies and Procedures
  • BC_Optimizes Work Processes
  • BC_Collaborates

Job Details:

Company: Sasol

Vacancy Type: Full Time

Job Location: Sandton, Gauteng, SA

Application Deadline: N/A

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