Job Description: Health Coaches offers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking in order to decrease the cost of health care and improve a member’s quality of life. Job Responsibilities: Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or other therapeutic interventions. Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products. Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates. Applying various coaching techniques to allocated members to ensure program and personal goals are achieved Building positive relationships to ensure successful outcomes Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements. Job Requirements: Excellent communication skills, written and verbal Knowledge of DH and Vitality products, benefits, funding, and policy rules Coaching experience advantageous Proficient in MS Excel, Word, PowerPoint Clinical qualification accredited with a health professions body
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