Website Discovery Limited
The successful applicant will be responsible for dealing with operations functions within the client servicing area (claims, call centre and technical credit control).
- Co-ordination of own administration
- Providing product information to all Discovery Life clients in line with standards and protocols
- Answering inbound / outbound calls timeously providing satisfaction to Discovery Life policy holders.
- Ownership and accountability of all telephonic and written queries
- Maintaining accurate details and statistics of all queries
- Managing all queries through to resolution
- Responding to inbound / outbound correspondence, accurately, thoroughly and timeously.
- Intermediate Proficiency with MS Office suite (minimum Excel, PowerPoint, Outlook, Word)
- A minimum of 6 months Call Centre experience within a financial institution in an inbound environment
- Data analytics qualification – advantageous
- Diploma/Degree in Administrator or related tertiary qualification
- Matric – Essential
- Not more than 1-year Administration experience from vac work or part time work – Advantageous
Company: Discovery Limited
Vacancy Type: Full Time
Job Location: Gauteng, South Africa
Application Deadline: N/A
To apply for this job please visit www.linkedin.com.