Job Description: The successful applicant will be responsible for dealing with operations functions within the client servicing area (claims, call centre and technical credit control). Job Responsibilities: Co-ordination of own administration Providing product information to all Discovery Life clients in line with standards and protocols Answering inbound / outbound calls timeously providing satisfaction to Discovery Life policy holders. Ownership and accountability of all telephonic and written queries Maintaining accurate details and statistics of all queries Managing all queries through to resolution Responding to inbound / outbound correspondence, accurately, thoroughly and timeously. Job Requirements: Intermediate Proficiency with MS Office suite (minimum Excel, PowerPoint, Outlook, Word) A minimum of 6 months Call Centre experience within a financial institution in an inbound environment Data analytics qualification – advantageous Diploma/Degree in Administrator or related tertiary qualification Matric – Essential Not more than 1-year Administration experience from vac work or part time work – Advantageous
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