Job Description: Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services; Job Responsibilities: Assisting to resolve all insurance queries within required timeframe and compliance requirements; Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies; Dealing with general insurance and policy specific enquiries; Undertaking to adjust premiums in line with new asset values; Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books; Managing client expectation on expected turnaround times for submitted requests; Job Requirements: Matric/ Grade 12 Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 60 commercial lines FAIS credits