Job Description: Successfully implement all directives, policy and procedures according to the operational plan by providing support and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results. Job Responsibilities: Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, rectify non-conformance and variances within the team as a high priority, and report and escalate issues as appropriate. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Supervise others working within established operational systems. Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up to date and current information. Job Requirements: 3 to 4 years experience in a recoveries and third party liabilities environment (Essential); 2 years experience in claims and policy/customer services environment (Advantageous) Grade 12/ SAQA Accredited Equivalent (Essential); FAIS recognized qualification (Advantageous); Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous); STI Qualification (Advantageous)
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