Job Description: Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Job Responsibilities: Proactively make self-initiated contact with customers in order to deliver against the required sales targets Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards To provide service excellence and achieve customer satisfaction Job Requirements: Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)