Job Description: To provide leadership in managing the Fraud Solutions Department specifically focusing on Customer Experience, identification of potential fraud, fraud trends and resolution thereof. Job Responsibilities: Manage the Fraud Tools and ensure effective execution within the team. Translating strategic plans into tactical and operational plans, ensuring successful delivery of the strategy. Partner with Fraud strategy to develop the fraud strategy based on data driven insights. Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps. Effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation. Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas. Continuously seek innovative solutions to enhance operational execution. Job Requirements: Bachelor's Degree: Business, Commerce and Management Studies (Required)
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