Manager Fraud Solutions

Job Description:

To provide leadership in managing the Fraud Solutions Department specifically focusing on Customer Experience, identification of potential fraud, fraud trends and resolution thereof.

Job Responsibilities:

• Manage the Fraud Tools and ensure effective execution within the team.
• Translating strategic plans into tactical and operational plans, ensuring successful delivery of the strategy.
• Partner with Fraud strategy to develop the fraud strategy based on data driven insights.
• Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps.
• Effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation.
• Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
• Continuously seek innovative solutions to enhance operational execution.

Job Requirements:

• Bachelor’s Degree: Business, Commerce and Management Studies (Required)