Manager Fraud Solutions

Website Absa Group Limited

Job Description:

To provide leadership in managing the Fraud Solutions Department specifically focusing on Customer Experience, identification of potential fraud, fraud trends and resolution thereof.

Job Responsibilities:

  • Manage the Fraud Tools and ensure effective execution within the team.
  • Translating strategic plans into tactical and operational plans, ensuring successful delivery of the strategy.
  • Partner with Fraud strategy to develop the fraud strategy based on data driven insights.
  • Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps.
  • Effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation.
  • Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
  • Continuously seek innovative solutions to enhance operational execution.

Job Requirements:

  • Bachelor’s Degree: Business, Commerce and Management Studies (Required)

Job Details:

Company: Absa Group Limited

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

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