Job Description: Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle). All services are delivered against agreed service and functional standard. Job Responsibilities: Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards. Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle. Accurate quantification, identification, and validation of vehicles. Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems. Job Requirements: Grade 12 / SAQA Accredited Equivalent (Essential) VDQ (Vehicle Damage Quantifier) Qualification (Essential) 2 - 4 years’ work experience in the following (Advantageous) Mechanical Engineering / Panel beating N2/N3 level / (Advantageous) Front line / client relationship experience in a panel beating environment. Workshop / Motor Industry experience
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