Operations Consultant

Website Telesure Investment Holdings - TIH

Job Description:

Providing effective customer service with the purpose of retaining customers and building strong customer relationships. Focus on understanding customer needs and providing a fit for purpose solution whilst meeting various KPI’s.

Job Responsibilities:

  • Effectively complete and keep up to date all required administration and accurately and comprehensively capture data of customer information across relative systems to safeguard against risk with a high degree of attention to detail and quality.
  • Respond professionally to client complaints and queries within agreed timeframes to ensure customer satisfaction and retention in all interactions, striving to achieve first contact resolution. Provide a quality service to customers, both via telephone and email.
  • Determine customer’s core need, in an effort to meet their expectations from a customer and product offering point of view. Conducting needs analyses to identify most appropriate product offerings (upselling).
  • Accurately identify the origin and reason for policy cancellations and apply effective and relative retention strategies and tools in order to retain customers.

Job Requirements:

  • General Education Matric / Grade 12 or SAQA Accredited Equivalent (Essential); RE 5 (Advantageous) STI Qualification (Advantageous); FAIS recognized qualification (Advantageous); Class of Business Certification (Advantageous), CPD (where relevant)
  • General Experience At least 2 years experience in a Service /Collections / Retentions environment. Advantageous: Complaint handling.

Job Details:

Company: Telesure Investment Holdings - TIH

Vacancy Type: Full Time

Job Location: Gauteng, South Africa

Application Deadline: N/A

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