Job Description: The Infrastructure Performance Administrator role reports into an IT operations manager for the purpose of supporting, servicing, configuring, and monitoring of IT Infrastructure. This expands to system availability checks and performance monitoring of IT services to business. Job Responsibilities: Focusing on the enhancements of core monitoring systems as well as configuring monitoring and maintaining of current systems Provide advice, assistance and proactively participate in formulating new business solutions and proposals that will prevent business outages Correlation of events or failures to ensure that only relevant issues are being identified and alerted upon Ensure system implementations are aligned within approved budget to achieve cost efficiencies Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions. Cultivate and manage business objectives with various stakeholders, namely end-users, SME’s, project managers and senior management Assist with incidents / requests / workflows assigned to the team within SLA’s Job Requirements: Unix or Linux Certification – Advantageous IT Diploma or Degree – Advantageous 3 Years IT Operations/Services experience with 2 years in a Performance Monitoring and Administration of an IT environment – Essential ITIL Foundation – Essential Matric – Essential Post-secondary certifications or equivalent work experience within the IT field – Essential Microsoft Certification – Advantageous
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