Products Administrator

Website Momentum

Job Description:

The position is aimed at a dynamic, focused individual who can provide an effective and efficient service to clients by receiving, evaluating, and responding to telephonic/electronic escalated enquiries timeously. Support to the Product Managers for all Complementary Products

Job Responsibilities:

  • Maintaining a consistent service delivery to ensure client retention and satisfaction
  • Dealing promptly with client requests in a competent, efficient, and professional manner
  • Ensuring Service Level Agreements are met and always exceeded.
  • Engaging in effective communication and delivery according to Service Level Agreements
  • Driving and supporting effective teamwork within the department
  • Providing first-time resolution on escalated queries of a complex nature

Job Requirements:

  • Proficient in Microsoft Office
  • A good understanding of the industry would be an advantage
  • Matric
  • Knowledge of Oracle System is essential.
  • 2 – 3 years of client service experience
  • Must be able to organise data

Job Details:

Company: Momentum

Vacancy Type: Full Time

Job Location: Centurion, Gauteng, South Africa

Application Deadline: N/A

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