Products Administrator

Job Description:

The position is aimed at a dynamic, focused individual who can provide an effective and efficient service to clients by receiving, evaluating, and responding to telephonic/electronic escalated enquiries timeously. Support to the Product Managers for all Complementary Products

Job Responsibilities:

• Identifying risks to the company and escalate accordingly.
• Providing first-time resolution on escalated queries of a complex nature
• Maintaining a consistent service delivery to ensure client retention and satisfaction
• Engaging in effective communication and delivery according to Service Level Agreements
• Ensuring Service Level Agreements are met and always exceeded.

Job Requirements:

• 2 – 3 years of client service experience
• Matric
• A good understanding of the industry would be an advantage
• Proficient in Microsoft Office
• Must be able to organise data
• Knowledge of Oracle System is essential.