Refunds Consultant

Website Telesure Investment Holdings - TIH

Job Description:

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Job Responsibilities:

  • Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance.
  • Develop knowledge and understanding of the organisation’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Ensure refunds are processed in line with policies and procedures to ensure validity and prevent fraud.
  • Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
  • Help manage clients by carrying out standard activities and providing support to others. Provide feedback to customers within turnaround times.

Job Requirements:

  • 2-3 years’ financial services experience (Essential)
  • Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 1 (Advantageous)

Job Details:

Company: Telesure Investment Holdings - TIH

Vacancy Type: Full Time

Job Location: Gauteng, South Africa

Application Deadline: N/A

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