Retentions Manager

Website Santam Insurance

Job Description:

The role of the Retentions manager will report into Client Solutions: PL Direct: Client Engagement unit. This team is responsible for servicing and retaining existing Direct Personal Lines policyholders by providing an excellent client experience on all interactions.

Job Responsibilities:

  • Monitor policy renewal rates and develop tactics to optimise and increase renewal percentages through pro-active communication, value added services and enhancing client satisfaction.
  • Lead and manage retentions advisors and Team Leaders. Providing guidance, training, and support to achieve retention goals
  • Develop, implement and oversee the Direct client retention strategy, including the creation of retentions frameworks and initiatives
  • Gather and analyse client feedback to continuously improve the client experience and client satisfaction.
  • Establish effective communication channels with policyholders to address queries, concerns and promoting policy benefits, with the intent to retain existing clients.

Job Requirements:

  • Strong analytical skills with experience in data-driven decision making.
  • Proven experience in client retentions, ideally in short-term insurance industry
  • Excellent communication and negotiation skills
  • Bachelor’s degree in Business, Marketing or related fields
  • Leadership and team management experience.

Job Details:

Company: Santam Insurance

Vacancy Type: Full Time

Job Location: Bellville, Western Cape, South Africa

Application Deadline: N/A

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