Job Description: To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments; ensure client centric experiences that builds sustainable client relationships. Job Responsibilities: Achieve quality and turnaround standards through relevant systems, processes and procedures. Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. Improve team efficiency and effectiveness continuously. Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement. Understand and respond to client's business, personal and household needs. Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements. Understand and apply the bank's risk and credit policy and manage client expectations accordingly. Job Requirements: Business terms and definitions Governance, Risk and Controls Matric / Grade 12 / National Senior Certificate Communication Strategies Minimum 7 years in a banking enviroment. Advanced Diplomas/National 1st Degrees Credit management principles and requriements