Sales Team Leader

Website Santam Insurance

Job Description:

The Team Leader should also be knowledgeable on all aspects of the products, systems and processes. Mentors and coaches the team and gives constant real-time support in terms of query resolution. This position is based in Johannesburg.

Job Responsibilities:

  • Builds and maintains a high performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and contact resolution
  • Manages and improves performance by focusing on strengths in staff performance as well as development areas to identify causes and issues and to work on addressing gaps.
  • Facilitates the sharing of best practice across teams to enable the delivery of high performance and the enhancement of the customer experience.
  • Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful customer-facing agents to deliver the best service in the insurance industry.
  • Manages people related matters i.e., attendance, absence and attrition within the team to ensure service level contributions are met/exceeded.

Job Requirements:

  • A relevant short-term insurance related qualification will be advantageous.
  • FAIS compliance (NQF Level 4) – with credits in personal lines or commercial
  • 5 – 7 years’ experience in an operational environment (preferably within the short-term insurance industry)
  • Completed Matric (Grade 12)
  • 5 – 7 years’ people management experience

Job Details:

Company: Santam Insurance

Vacancy Type: Full Time

Job Location: Western Cape, South Africa

Application Deadline: N/A

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