Job Description: Assist in the development of a Customer Value Management (CVM) framework leveraging key market insights and advanced analytics. Job Responsibilities: Continuously optimize tactics to improve effectiveness in achieving targets. Understand the market trends and dynamics, and gather, review and organize segment customer data and profiles into segments. Input into operational design and process efficiencies. Collaborating with teams such as R&D, marketing, sales and operations to ensure that the strategy and set standards are achieved. Project ownership and/or project management of strategic initiatives. Regularly track and manage the performance of the CVM, retentions, sales levels Pro-actively design, create, execute, and monitor strategic interventions/campaigns for retention, churn and cross sell. Job Requirements: Strong experience in retail customer experience and journey, churn retention, campaign management and customer lifecycle management. Advantageous: Experience in the management of a retail insurance product with a proven track record of innovation, delivery, and performance A minimum of 7 years in Customer Value Management (CVM) and at least the last 2 years in a leadership role. A minimum of 3 - 4 years Healthcare and/or Insurance business experience with clear leadership responsibility for key business objectives
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