Segment Support Manager

Website Discovery Limited

Job Description:

Assist in the development of a Customer Value Management (CVM) framework leveraging key market insights and advanced analytics.

Job Responsibilities:

  • Continuously optimize tactics to improve effectiveness in achieving targets.
  • Understand the market trends and dynamics, and gather, review and organize segment customer data and profiles into segments.
  • Input into operational design and process efficiencies.
  • Collaborating with teams such as R&D, marketing, sales and operations to ensure that the strategy and set standards are achieved.
  • Project ownership and/or project management of strategic initiatives.
  • Regularly track and manage the performance of the CVM, retentions, sales levels
  • Pro-actively design, create, execute, and monitor strategic interventions/campaigns for retention, churn and cross sell.

Job Requirements:

  • Strong experience in retail customer experience and journey, churn retention, campaign management and customer lifecycle management.
  • Advantageous: Experience in the management of a retail insurance product with a proven track record of innovation, delivery, and performance
  • A minimum of 7 years in Customer Value Management (CVM) and at least the last 2 years in a leadership role.
  • A minimum of 3 – 4 years Healthcare and/or Insurance business experience with clear leadership responsibility for key business objectives

Job Details:

Company: Discovery Limited

Vacancy Type: Full Time

Job Location: Gauteng, South Africa

Application Deadline: N/A

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