Senior Business Analyst

Job Description:

Initiate analysis workshops that utilise best practice techniques to encourage contributors to ‘think out of the box’ and define systems and processes that will enable the business to progress in line with strategy, demonstrating consistently high quality communication, elicitation and persuasive skills.

Job Requirements:

• Good understanding of ITIL or COBIT frameworks and ITSM practices
• 5 years’ experience as Business Analyst or relevant business experience in IT operations
• Demonstrated experience of assessing the costs and benefits of potential changes to business processes
• Relevant IT or Business Degree/ Diploma
• Project management experience