Job Description: Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Job Responsibilities: Offering outstanding customer experience. Consistently meeting sales targets. Strict adherence to workforce scheduling. Be available to work shifts as well as overtime. Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes). Job Requirements: Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements Minimum 3-5 years’ experience within a sales outbound call centre. Minimum 30 Personal Lines Short-term Insurance credits Solid out-bound call centre experience and skills Consistent target achievement Solid sales track record.
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