Job Description: To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone. Job Responsibilities: Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved Servicing key stakeholders in a customer centric way to ensure that we live by our service principles Confirming benefits according to set protocols and funding rules Accurately obtaining and capturing information to confirm correct funding Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced Job Requirements: At least 6 months working experience in a customer services or clinical environment Matric Customer Centric South African accredited Clinical Qualification
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