Service Consultant

Website Nedbank

Job Description:

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities:

  • Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
  • Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
  • Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
  • Address any concerns relating to the queue flow or digital devices.
  • Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
  • Assist client to download online applications and resolve any log in issues.

Job Requirements:

  • Problem solving skills
  • Nedbank security policies and procedures
  • Relationship management
  • Product Knowledge
  • Governance, Risk and Controls
  • 1 – 2 years
  • Customer service principles

Job Details:

Company: Nedbank

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

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