Service Delivery Specialist

Website Vodacom

Job Description:

To actively facilitate the delivery of business services by adhering to ISO processes that meets or exceeds service levels of the technologies that support Vodacom’s business

Job Responsibilities:

  • (Deliver high quality business services to the enterprise by managing the technology that automate/ enable these business processes. This will include the creation of reports and feedback to executive & line management stakeholders.)
  • (Deliver a high-quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance.
  • Service Management: Customer Experience, Service Quality and Performance

Job Requirements:

  • A 3-year Diploma and/or Degree in IT
  • ITIL Service Management Foundation is essential
  • 3-5 years’ experience in an IT Operations environment is essential.
  • GSM related experience is highly desirable

Job Details:

Company: Vodacom

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

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