Job Description: To actively facilitate the delivery of business services by adhering to ISO processes that meets or exceeds service levels of the technologies that support Vodacom’s business Job Responsibilities: (Deliver high quality business services to the enterprise by managing the technology that automate/ enable these business processes. This will include the creation of reports and feedback to executive & line management stakeholders.) (Deliver a high-quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance. Service Management: Customer Experience, Service Quality and Performance Job Requirements: A 3-year Diploma and/or Degree in IT ITIL Service Management Foundation is essential 3-5 years’ experience in an IT Operations environment is essential. GSM related experience is highly desirable
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