Job Description: They frequently help with training of new staff and provide expert advice and support to departments across the organization. They are also tasked with defining application support standards and processes and writing the related documentation. Job Responsibilities: Conduct issue resolution, root cause analysis and remediation. Provide support to business users and investigate data discrepancies and application errors and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise. Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users Primarily responsible for accurate problem identification, system fixes, and resolution. Job Requirements: SQL knowledge IT/Software qualification (Essential) Support analysis knowledge Matric (Essential) Root cause Analysis
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