Job Description: Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts. Job Responsibilities: Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required. Effective use and updating of electronic application/tools issued by the company. The upkeep of the unit master file (Business Information File) kept at Head office, by submitting all changes (upsells/down sells/scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File. Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. Job Requirements: Experience and knowledge of various specialised cleaning disciplines. Experience in managing people and a large client portfolio. Minimum of 5 years’ experience in a similar environment on middle management level. Ability to cost and formulate quotations for work at height and other specialised cleaning services, such as carpet and kitchen deep cleaning. Leadership skills.
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